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Troubleshoot Licensing for the RStudio Team QuickStart

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The RStudio Team QuickStart should license itself automatically. However, in some cases, this license activation does not occur properly. If you encounter trouble here, your best bet is to reach out to our sales team at sales@rstudio.com . They can get you a trial license key and walk you through the steps to get the QuickStart working!

 

 

 

Once our sales team has provided you with evaluation license keys, you have to activate the products using those keys. We have an experimental UI within the QuickStart to simplify this licensing process (written in Shiny, as you might guess).

Prerequisites

  • This guide assumes that the QuickStart is imported and running
  • This means that going to http://localhost:5000 in your browser shows you the QuickStart landing page
  • If you are having trouble getting to that step, please go to the RStudio Team Quickstart FAQs

Online / Internet Access

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  • Add your license key to the activation command

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  • Click "Run." You should see the command's output. You should see output that includes "status": "activated"
Command: sudo /opt/rstudio-connect/bin/license-manager activate ABCD-1234-EFGH-5678
Time:	 2020-08-03 19:58:07

--------------------- BEGIN OUTPUT ----------------------

{"status":"activated",...}
  • Check the license status by clicking "Status" and then "Run." You should see output like the following.
Command: sudo /opt/rstudio-connect/bin/license-manager status
Time:	 2020-08-03 19:59:27

--------------------- BEGIN OUTPUT ----------------------

RStudio License Manager 1.4.401-6

-- Local license status --

Status: Activated
...
  • Repeat as needed for the other products.
  • Then click "Restart Services" and "Run." That should restart the RStudio Team products, which should now be licensed and ready to explore!!

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Offline

Offline environments are a bit trickier to license properly. The QuickStart can still work, though!! Also, we are happy to step you through the process if you are having trouble! The process will be similar to the process above for "Online" licensing, with a small difference.

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  • Modify the command to be activate-offline-request , and then paste your license key, as follows:

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  • Copy the output from "<ActivationRequest>" to "</ActivationRequest>". Paste it into the form at http://apps.rstudio.com/offline-activation/
  • Make sure to remove "escaped" quotes. I.e. \" should become "
  • Copy the provided XML into the "Edit File" dialog under "File Content." Then click "Save to Disk"

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  • Once the necessary file is written, you can activate the license with the command shown in the offline activation app. Navigate back to the "Run Commands" dialog, and enter:
sudo /opt/rstudio-connect/bin/license-manager activate-offline /tmp/license-checker-file.txt

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  • Click "Run." You should see a successful license activation!
Command: sudo /opt/rstudio-connect/bin/license-manager activate-offline /tmp/license-checker-file.txt
Time:	 2020-08-03 20:18:07

--------------------- BEGIN OUTPUT ----------------------

{"status":"activated",...
  • Repeat as needed for the other products.
  • Then click "Restart Services" and "Run." That should restart the RStudio Team products, which should now be licensed and ready to explore!!

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