Support

FAQ for RStudio Connect AWS

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RStudio Connect AWS is perfect for proof of concepts and urgent or important shorter-term projects or those with unusual compute requirements. Use push-button publishing from your RStudio IDE, scheduled execution of reports, and simple password authentication (default) to put your data products into the hands of thousands of end-users or just a few colleagues in minutes and hours instead of the days or weeks that conventional enterprise provisioning or procurement can take. See https://www.rstudio.com/products/connect/ for more general information about RStudio Connect.

There are three tiers of RStudio Connect AWS available:

  1. RStudio Connect Base - 20 Users
  2. RStudio Connect Standard - 100 Users
  3. RStudio Connect Enterprise - 1000 Users

Step-by-step instructions for getting started with RStudio Connect AWS and pricing details are found at the links above and in this support article. For information about configuring RStudio Connect, please see the administration guide. Additional questions are addressed below.

Why would I buy RStudio Connect AWS, rather than RStudio Connect to install on my own AWS servers or my internal IT servers?

RStudio Connect AWS is best suited for users looking to build a proof of concept for RStudio Connect or users with high compute requirements that can benefit from hourly pricing. RStudio Connect AWS is also an attractive option for customers who want a hosted, persistent version of RStudio Connect without needing to purchase it directly from us.

 

Does RStudio Connect AWS have all the same features as the on-premises RStudio Connect product?

Yes. The biggest difference is that RStudio Connect AWS is a pre-configured server with RStudio Connect and multiple versions of R and Python already installed.

 

What operating system is RStudio Connect AWS based on?

The RStudio Connect AWS image is based on Ubuntu 16.04.

 

What version of R is part of the default installation for RStudio Connect AWS?

RStudio Connect AWS comes with 4 versions of R built from source: 3.3.3, 3.4.4, 3.5.3, and 3.6.1.

 

What version of python is part of the default installation for RStudio Connect AWS?

RStudio Connect AWS comes with 2 versions of Python built from source: 2.7.16 and 3.6.9.

 

How will I be charged for RStudio Connect AWS?

You will receive a bill from AWS for your AWS Marketplace charges, which will include a calculation of the hourly fee for the software multiplied by the number of hours any AMI instance with this software was running. As soon as the state of an instance changes to shutting-down or terminated, AWS stops charging for that instance. For more information, see Differences Between Reboot, Stop and Terminate and Changing Shutdown Behavior.

 

How do I change the default configuration for RStudio Connect AWS?

You have full control over the AWS instance that RStudio Connect is running on. Once your instance is running, you can access it via SSH and make any changes to the configuration file or the instance itself. Specific instructions for connecting to your instance can be found by selecting your instance from the "Instances" section of the EC2 Dashboard, then clicking on "Actions" and "Connect"

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Detailed information about the configuration options available for RStudio Connect can be found in the administration guide. You can also use this method to install any additional system dependencies, R installations, or python installations you may need.

 

Can I perform an in-place upgrade of RStudio Connect?

In-place upgrades for RStudio Connect are not supported through the marketplace. If you would like an upgraded version of RStudio Connect, you will need to choose an updated marketplace offering if one is available, or install and configure the latest version on your infrastructure. A guideline for updating marketplace offerings is available here.

 

Does RStudio Connect AWS come with technical support from RStudio?

Yes, but only for issues related directly to RStudio Connect. We do not support Linux, AWS, or R itself. If you are having trouble, you can consult the following resources:

If you believe you have found a bug in RStudio Connect itself, or you wish to give feedback on the product, please contact us at aws-feedback@rstudio.com and we will provide assistance over email. Note that RStudio support hours are Monday through Friday, 9am to 5pm US Eastern, so if you are having severe issues, we recommend pausing your AWS instance to avoid incurring costs while you wait for our response. Detailed information about our support program can be found here.

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