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Running a Diagnostics Report

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If you are experiencing difficulties with RStudio, send us a diagnostics report. This will help us be able to further investigate the problem. We also recommend first upgrading to the latest version of RStudio (a minimum of v0.97 is required). You can upgrade to the latest version of RStudio here.

To run a diagnostics report you can do the following:

From within RStudio:

Help Menu -> Diagnostics -> Write Diagnostics Report

If RStudio is not starting, you can use the following method to run a diagnostics report. Note that you need to also show us the contents of the terminal session that is started.

Windows:

You can run a diagnostics report by typing the following command into Start -> Run:

C:\Program Files\RStudio\bin\Run Diagnostics.lnk

The diagnostics report will be placed in your user Documents folder under a folder called rstudio-diagnostics (e.g. C:\Users\Username\Documents\rstudio-diagnostics\diagnostics-report.txt)

Note If you installed RStudio to a different location than C:\Program Files make sure to specify this location in the command.

Mac OS X:

You can run a diagnostics report by typing the following command at the Terminal:

/Applications/RStudio.app/Contents/MacOS/RStudio --run-diagnostics

The diagnostics report will be placed in your user home directory (e.g. ~/rstudio-diagnostics/diagnostics-report.txt).

Linux:

You can run a diagnostics report by typing the following command at the Terminal:

rstudio --run-diagnostics

The diagnostics report will be placed in your user home directory (e.g. ~/rstudio-diagnostics/diagnostics-report.txt).

Return to Troubleshooting Guide: Using RStudio

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